“I think chatbots can solve a lot of the current problems of the healthcare industry and make health information more accessible for everyone,” said Andre Fialho a Ph.D. graduate with honors from the MIT-Portugal Program, who is currently working together with David on Florence. “For example, Florence can already give you additional information about the medication you’re currently taking or tell you what to do if you miss a dose of a certain prescription.”
Around 3.8 billion prescriptions are written in the U.S. alone every year (Cutler D. M., Everett W., 2010). However, over 50% of them are taken incorrectly or not at all, accounting for 1/3 to 2/3 of drug-related adverse events that result in hospital admissions (Osterberg L., Blaschke T., 2005). A study published in 2016 showed that text messaging can have a positive effect in improving adherence to long-term medications (Thakkar J., Kurup R., Laba T-L., 2016). A chatbot might be even better than simple text messaging. For example, Florence can also motivate you and show you your medication statics.
“If you see that people answered more than 200 reminders in a row, you know that you might actually help someone with your technology. And more and more people are also using other features of Florence like period or mood tracking. So, I think chatbots definitely have the potential to improve our healthcare system,” said David.
Florence is currently available in Facebook Messenger at m.me/florence.chatbot, Skype at join.skype.com/bot/64ba2a82-af90-43f0-8aea-42a95405a1ba or Kik at kik.com/bots/florence.chat/.
Florence was created in June 2016, and throughout her development, she has evolved from being a simple symptom checker to become focused on two main features with high demand: health tracking and med & pill reminding. She is named after Florence Nightingale, who was the founder of modern nursing.
For the original news story, please visit https://pressreleasejet.com/news/chatbot-florence-already-helps-thousands-of-patients-to-remember-their-medication.html.
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