Everest Group’s report evaluated the capabilities of 18 leading broad-based BPS providers on the Everest Group PEAK Matrix and classified them into Leaders, Major Contenders, and Aspirants.
“We are proud to be recognized as a ‘Major Contender’ in Everest Group’s prestigious report,” said Chinmoy Banerjee, Global Head, BPS, Hexaware Technologies Ltd. “Hexaware is focused on helping world markets mature in the way they conduct businesses and thrive in a consumer centric world. There is a paradigm shift in measuring the business performance from SLAs to business outcomes driven KPIs, with help of underlying best-in-class delivery along with automation.”
“With a go-to-market strategy that is centered on automation with flexibility built into its engagement models, Hexaware is making excellent progress in RPA. Its offerings include Digital Managed Services (DMS), DMS Lite (configuration and support only), Center of Excellence (CoE), and value-add features, such as RoboBank, a reusable bot repository, provided on top of third-party software. The Service Delivery Automation (SDA) in BPS train has left the station, and Hexaware has made sure that it is on-board,” said Sarah Burnett, Vice President, Service Optimization Technologies research program, at Everest Group.
To learn more about Hexaware’s BPS services, please visit:
Hexaware is a fast growing IT, BPO and Consulting Company. Our focus is to help customers Shrink IT to eliminate costs and improve delivery of commodity IT, using automation and technology. Transforming customer experience is at the heart of our Grow Digital strategy. We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Travel, Transportation and Logistics. We deliver highly differentiated services in Rapid Application prototyping, development and deployment; Build, Migrate and Run cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.
Learn more about Hexaware at http://www.hexaware.com.
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Hexaware Technologies Limited
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SOURCE Hexaware Technologies Ltd.
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